Are consumers protected in the liberalised environment?

Paul L. Nihoul

Abstract


The liberalisation process has been carried out in the name of consumers. Today, it appears that that process has probably brought economic advantages for them. Prices have come down and new goods/services have been made available on the markets concerned. In this paper, we analyse whether economic advantages have come together with improvements to the legal status of consumers, i.e. the protection they enjoy from a legal point of view. The study is based on an analysis of the provisions contained in the EC regulatory framework on electronic communications.

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Open Access© 2012 Lider-Lab Scuola Superiore S.Anna
Except where otherwise noted, this work is licensed under a Creative Commons Attribution 3.0 Italy License. This is an Open Access journal.